MARK GLOSSOP

Engaged in ongoing professional development efforts, mastering modern full-stack technologies including Ruby and Swift for web and app development.

Managed IT operations and served as Lead IT Consultant for a commercial statistics and mathematics consultancy, including senior Unix systems administration and internal software development.

Led and mentored a junior IT support team, fostering skill development and enhancing operational efficiency.

Developed a new Ruby web application for performing statistical surveys, significantly improving data collection capabilities.

Enhanced and further developed an existing Python web application for project management and billable hour tracking, optimizing operational workflows.

Developed the initial telescope monitor and control system in Python, establishing foundational operational capability for the international radiotelescope prototype.

Led overall ICT engineering for the project, deploying a multi-language codebase (Python, C, C++, CUDA, PHP, Java) across the entire project lifecycle.

Implemented new IT services, including migrating from SVN to internal Git, establishing a new issue tracking system, and updating older tools, significantly reducing maintenance overhead.

Consolidated, converted, and improved numerous IT systems, enhancing project IT comprehensibility and reducing power and admin costs through virtualized servers.

Improved performance and resilience of remote site IT services, directly leading to better scientific observations and data integrity.

Managed all IT services and systems, including hardware, software, networking, and integration, establishing core technological infrastructure for a SaaS startup.

Spearheaded all software development within the business, including learning Ruby on Rails to build the core service.

Pivoted an early 3rd-party prototype to Ruby on Rails, achieving significantly faster feature delivery and accelerating product development.

Administered 50+ physical and virtual servers (Mac, Linux, Windows) within an onsite data centre, supporting over 300 staff and 4000 students.

Managed comprehensive IT infrastructure, including storage arrays, networking, and backup library, ensuring data integrity and system availability.

Collaborated with colleagues to update existing IT tools and trained staff and academics in new technologies, enhancing departmental efficiency.

Implemented a new IT documentation service and comprehensively updated all existing documentation, significantly improving knowledge transfer and support efficiency.

Directed IT operations across Australia, managing delivery, sales, and general IT support for a wholesale medical and pharmaceutical products supplier.

Managed IT services, including ERP systems, legacy systems from recent acquisitions, head office IT support, and a national IT datacentre.

Oversaw IT for call centers in 3 cities and an online pharmacy service, ensuring seamless operations and customer support.

Led and managed a team of 4 IT staff across 2 cities, fostering a collaborative and efficient IT support environment.

Managed and maintained Unix systems, ensuring optimal performance and reliability for academic and research computing environments.

Provided expert systems consultancy, optimizing IT solutions and supporting operations for FAHSS Computing at the University of Western Australia.

Delivered essential systems and technical support for the Arts Multimedia Centre, ensuring smooth operation of multimedia resources and user accessibility.